{"id":4915,"date":"2020-04-29T12:28:46","date_gmt":"2020-04-29T10:28:46","guid":{"rendered":"https:\/\/cpa-cameroun.com\/?page_id=4915"},"modified":"2021-03-23T09:41:12","modified_gmt":"2021-03-23T08:41:12","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/cpa-cameroun.com\/en\/foire-aux-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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The most frequently asked questions<\/h5>\r\n\t\t\t\t\t<\/div>
  1. <\/span>WHAT TO DO IN THE EVENT OF THE LOSS OR THEFT OF MY INSURANCE DOCUMENTS?<\/div><\/div>

    In the event of theft or loss of your insurance certificate, make a declaration of loss or theft to the competent authorities, then go to your insurer who will issue you a duplicate.<\/p>\n<\/div><\/li>

  2. <\/span>WHAT TO DO IN THE EVENT OF AN AUTOMOTIVE DAMAGE?<\/div><\/div>
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    1. Keep calm<\/strong>, an accident is an unforeseeable event.<\/li>\n
    2. Take protective measures<\/strong> to limit the consequences of the incident. (First aid to the injured, and their evacuation to a health center, removal of the vehicle to avoid cluttering the road.)<\/li>\n
    3. Gather the evidence<\/strong> that will allow you to keep your rights. (Photos, witnesses, bailiff, police or gendarmerie report.)<\/li>\n
    4. Not acknowledging responsibility<\/strong>, nor deal directly with the possible victims (write only the facts as they unfolded.)<\/li>\n
    5. Report the claim to the insurance within five working days<\/strong> from the moment you become aware of it (declaration on form or by registered letter, fax. In case of emergency, verbal or telephone declaration which you will then confirm in writing.)<\/li>\n<\/ol>\n

      The legal deadline for a declaration of theft is 48 hours. Notify the police or the gendarmerie and file a complaint.<\/p>\n

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      1. Provide an estimate<\/strong> repair costs for your vehicle and obtain the appointment of an expert from the CPA if necessary.<\/li>\n
      2. Send to the CPA<\/strong>: notices, letters, summons, summons, extrajudicial documents that you will receive.<\/li>\n<\/ol>\n

        \u2026 With you with all our strength!<\/p>\n

        www.cpa-cameroun.com<\/p>\n<\/div><\/li>

      3. <\/span>WHAT IS THE PROCEDURE TO FOLLOW FOR A FRIENDLY FINDING (IDA CONVENTION)?<\/div><\/div>

        Following an accident involving two vehicles and for which the damage is not significant (not more than 500,000 CFA francs), you can opt for the amicable report\u00a0<\/strong>: it simplifies the settlement procedures and shortens the processing times for claims files. Indeed, this document which specifies the circumstances of the accident (withdraw your IDA amicable report form from your CPA Insurance underwriting office), allows insurers to establish the liability of their insured and to trigger appraisals and decisions. charge according to the guarantees subscribed.<\/p>\n

        Some precautions:<\/p>\n